Legal / Privacy Policy
Notation based on the Act on Specified Commercial Transactions >
Notation based on the Act on Specified Commercial Transactions
◎Seller
Ryozenshichishoyugenkaisha Toutou Division
◎Name of person responsible for operations
Hiroshi Miyai
◎Address
1-6-8 Chuo, Kurashiki-shi, Okayama-ken, 710-0046, Japan
◎Description of charges other than product price
・Consumption tax (prices on this site include tax)
・Shipping fee
※For bank transfers, the transfer fee will be borne by the customer.
※For convenience store payments and Pay-easy, the payment fee will be borne by the customer.
◎Order validity period
The order is valid for 5 days including the order date. If payment is not received within 5 days after the order, we will assume there is no intention to purchase and automatically cancel the order.
◎Defective products
If you contact us within 7 days of product arrival regarding a defective product or incorrect item, we will immediately send you a new or correct product. There will be no additional burden for shipping fees or handling charges. In the event of a defective product or incorrect item, please contact us. We sincerely apologize for any inconvenience this may cause.
◎Sales quantity
Please check each product page.
Some products may be restocked. Please feel free to inquire.
◎Delivery time
For advance payment, we will ship within 3 to 5 business days after confirming payment.
For post-payment (credit card), we will ship within 3 to 5 business days after confirming the order.
◎Payment method
The following payment methods are available:
・Credit card
・Bank transfer (advance payment)
◎Payment deadline
For bank transfers, please complete payment within 5 days (including the order date) after placing your order. If payment is not received within this period, the order will be treated as canceled.
◎Return period
Returns or size exchanges after purchase are not accepted, regardless of whether the product has been opened or not. Please confirm the product information carefully before placing an order.
◎Return shipping costs
Return shipping costs due to customer convenience will be borne by the customer. In the case of defective products, we will bear the cost.
◎Trade name or service name
Toutou online
◎Phone number
086-422-7406
Reception hours: 10:00-17:00
◎Public email address
info(at)toutou-kurashiki.online
◎Website address
https://toutou-kurashiki.online/
Privacy Policy
Ryozenshichishoyugenkaisha Toutou Division (hereinafter referred to as "the Company") gives full consideration to the appropriate management and use of customer personal information and implements the following initiatives.
1. Management of Personal Information
The Company will appoint a manager responsible for customer personal information and manage it appropriately in accordance with the Company's regulations concerning personal information protection.
2. Purpose of Use and Scope of Collection
When the Company requests customers to provide personal information such as their name, address, phone number, and email address, we will inform them of the purpose of use and contact details in advance and collect their personal information within an appropriate scope.
3. Use of Personal Information
The Company will use customer personal information only within the scope of the purpose agreed to by the customer.
Personal information entered by customers on our website will be used only for the following purposes:
1) To process and manage orders
2) To process and manage payments
・Credit check for credit card payments
・Sending payment slips for convenience store payments and postal transfers
・Providing bank account details for bank transfers
3) To deliver and manage purchased products and services
4) To send direct mail, catalogs, etc., related to the products and services we provide
5) To respond to inquiries before purchase and after-sales service (such as issuing receipts)
6) To handle and process returns and exchanges
7) For market research and other research studies
4. Prohibition of Provision/Disclosure to Third Parties
The Company will not provide or disclose customer personal information to third parties, except when the customer has given consent or when disclosure is requested based on laws and regulations or other legitimate reasons.
5. Supervision of Entrusted Business Partners
When the Company discloses customer personal information to entrusted business partners to achieve the purpose of use agreed to by the customer, we will ensure appropriate supervision, such as by contractually obligating them to thoroughly manage personal information at the same level as the Company and ensuring they implement this.
6. Ensuring and Improving Information Security
The Company will continuously strive to ensure and improve information security to prevent leakage, loss, or alteration of customer personal information.
7. Education and Awareness
The Company will educate and raise awareness among all officers and employees to understand the importance of personal information protection and handle customer personal information appropriately.
8. Responding to Disclosure/Correction of Personal Information
If a customer wishes to disclose or correct their personal information, the Company will respond within a reasonable period and scope after confirming that the requesting customer is the本人.
9. Continuous Review and Improvement
The Company will comply with laws and regulations related to personal information protection and other norms, and continuously review and improve its personal information protection initiatives in response to changes in the social environment.