Privacy Policy

Hishizenchi Holdings Co., Ltd. Toto Business Division (hereinafter referred to as "the Company") will give due consideration to the appropriate management and use of customer's personal information and implement the following initiatives.

1. Management of Personal Information
The Company will appoint a responsible manager for the personal information of customers and manage it appropriately in accordance with the Company's regulations regarding personal information protection.

2. Purpose of Use and Scope of Collection
When customers provide personal information such as their name, address, telephone number, and e-mail address, the Company will inform them in advance of the purpose of use and contact points, and collect their personal information within an appropriate scope.

3. Use of Personal Information
The Company will use the customer's personal information only within the scope of the purpose agreed to by the customer.

The personal information entered by customers on the Company's website will be used only for the following purposes:
1. To process and manage orders.
2. To process and manage payments.
・Credit checks for credit card payments.
・Sending payment slips for convenience store payments and postal transfers.
・Providing bank account details for bank transfers.
3. To deliver and manage purchased products and services.
4. To send direct mail, catalogs, etc., regarding the products and services offered.
5. To respond to inquiries before purchase and after-sales service after purchase (such as issuing receipts).
6. To handle returns and exchanges and process related procedures.
7. For market research and other research studies.

4. Prohibition of Provision to and Disclosure to Third Parties
The Company will not provide or disclose customer's personal information to third parties, except when there are legitimate reasons such as when the customer has given consent or when disclosure is requested based on laws and regulations.

5. Supervision of Business Contractors
When the Company discloses customer's personal information to business contractors in order to achieve the purpose of use agreed to by the customer, the Company will impose an obligation by contract to thoroughly manage personal information with the same level of strictness as the Company and ensure its implementation, thereby exercising appropriate supervision.

6. Ensuring and Improving Information Security
The Company will continuously strive to ensure and improve information security to prevent leakage, loss, or alteration of customer's personal information.

7. Education and Awareness
The Company will educate and raise awareness among all officers and employees to understand the importance of personal information protection and handle customer's personal information appropriately.

8. Response to Disclosure and Correction of Personal Information
If a customer wishes to disclose or correct their personal information, the Company will confirm that the customer making the request is the本人 and respond within a reasonable period and scope.

9. Continuous Review and Improvement
The Company will comply with laws and other norms related to personal information protection, and continuously review and improve its efforts to protect personal information in response to changes in the social environment.